Lesson Guidelines

To help both students and tutors enjoy smooth lessons,
we prohibit certain disruptive behaviors.

Booking & Lesson Guidelines

You can book lessons up to 2 hours before the start time.
To cancel a lesson, please press the cancel button at least 1 hour before it starts. Once less than 1 hour remains, cancellation is no longer possible. In that case, please notify your instructor of your absence via "Message the Instructor" in your reservation list.
In unavoidable circumstances, a tutor may need to cancel a lesson. If the lesson can't be held that day, customer support will arrange a substitute tutor or reschedule the lesson.
When the lesson start time comes, please start the lesson with the tool you selected when booking. For VooV Meeting / NetChai Meeting, enter the room from the "Lessons" menu > "Bookings & History"; for WeChat, please wait for the instructor’s call.
If the tutor is unable to reach you within 10 minutes after the lesson start time, the lesson will be treated as an absence and canceled.
If you have not heard from your instructor within 1 minute after the lesson start time, we kindly ask you to contact the instructor yourself. Depending on the connection, you may not be able to reach the instructor. (The instructor’s contact details and meeting number are shown in "Bookings & History".) If you can't reach your tutor, contact us via Contact Us . We will check the situation and get back to you.
On rare occasions, a tutor may experience problems such as a power outage or network failure. We will normally respond right away, but if several tutors experience problems at the same time, we may not be able to respond in time. In such cases, the lesson will be rescheduled, so please contact our customer support team.

Important Notes

At NetChai, we strive to create an environment where you can enjoy learning Chinese.
Please help us keep lessons pleasant for both students and NetChai tutors.