Lesson Guidelines

To help both students and tutors enjoy smooth lessons,
we prohibit certain disruptive behaviors.

Booking & Lesson Guidelines

You can book lessons up to 2 hours before the start time.
To cancel a lesson, click the cancel button at least 1 hour before it starts. Within 1 hour of the start time, cancellation is no longer possible — please let your tutor know you'll be absent via Teams chat.
In unavoidable circumstances, a tutor may need to cancel a lesson. If the lesson can't be held that day, customer support will arrange a substitute tutor or reschedule the lesson.
Your tutor will call you on Teams at the start of your lesson, so please log in to Teams and wait. (If your status isn't online, the call may not connect.)
If the tutor is unable to reach you within 10 minutes after the lesson start time, the lesson will be treated as an absence and canceled.
If your tutor hasn't called within 1 minute of the lesson start time, please call them yourself. Depending on the state of Teams, the tutor's call may fail to connect. (Your tutor's Microsoft account for Teams is shown in your bookings on your Dashboard.) If you can't reach your tutor, contact us via Contact Us . We will check the situation and get back to you.
On rare occasions, a tutor may experience problems such as a power outage or network failure. We will normally respond right away, but if several tutors experience problems at the same time, we may not be able to respond in time. In such cases, the lesson will be rescheduled, so please contact our customer support team.
Teams support is limited to emergencies where our customer support team needs to contact you.

Important Notes

At NetChai, we strive to create an environment where you can enjoy learning Chinese.
Please help us keep lessons pleasant for both students and NetChai tutors.